Delivery and returns

Returns Policy

Should you need to return your item(s), we need to be notified within 14 days of the delivery date. Simply email including your order reference number e.g.( KH*****), the item(s) you would like to return, and the reason for the return. We will reply with an authorised returns number and details on how you can send your item back to us. Items should be returned in unused condition & in the original packaging, due to the nature of our products a restocking fee may apply. 

Unfortunately, delivery charges are not refundable, where items are ordered incorrectly. Please note that we reserve the right to refuse any items returned without an authorised returns number. Normally All refunds will be processed within 7-10 working days on receipt of returned goods.

If you have any queries regarding returns please call us on 0800 799 9240 and ask for our returns department.

Chain slings & Wire rope slings are custom made to order so are not covered by our returns policy. Please ensure when ordering all measurements and capacities are correct as we are unable to refund on these products.

How do I return a product?

Products purchased from CWS Sales Ltd can be returned for a refund as long as:

  • We are notified within 14 days from date of delivery
  • We receive the returned Products(s) in unused condition and still in the original packaging

You may return your products even if they are not faulty. Delivery charges are not refundable.

(Please note that our returns policy does not apply to made-to-order items, so be sure to check your specifications carefully if ordering custom-made products such as chain slings, hoists and wire rope slings)

Refunds Policy

What if you haven’t received your refund yet but have returned your item….

Normally All refunds will be processed within 7- 10 working days on receipt of returned goods.

Refunds to PayPal can take 5-10 working days, whilst Refunds to a credit / debit card can take 3-5 working days, (Working days Monday-Friday).

If you have not received your refund within this time, please (