We want to do everything we can to help your CWS Sales order go through smoothly.
We try to dispatch orders on or before the next working day, Ordering from CWS Sales Ltd should be a pleasure, not a chore; here are several frequently asked questions which may help you when you make your order.
HOW LONG DOES DELIVERY TAKE?
We aim to dispatch goods as timely as possible. If an order is received before 3 pm on a working day (Monday – Friday) we will endeavour to dispatch the goods on the same day with deliveries taking place Monday to Friday excluding weekends & national holidays.
Items despatched on a Friday will not be delivered until Monday on the next working day service. When an order is received on a weekend or bank holiday, we will endeavour to dispatch the goods on the next working day.
All available items are dispatched on a next working day service unless shipping to Scottish Highlands & Offshore Scottish Islands, Northern & Southern Ireland and Channel Islands (service restrictions with third party carriers). Even if the carrier services we use are reliable, we cannot provide any guarantee that the items will be received on the next working day. If you need more information or require an upgraded delivery service, please contact us, and we can quote you for the service required.
CAN I COLLECT MY ORDER FROM YOUR WAREHOUSE?
CWS Sales operates from a virtual office to help reduce costs. Currently, we do not offer a collection service but will endeavour to find a suitable location.
DO THE PRICES SHOWN ON YOUR WEBSITE INCLUDE VAT?
All items shown and purchased on our website are subject to the current VAT rate, which will be charged at checkout. By default all prices are displayed excluding VAT on our website.
WHAT DO I DO IF I FORGET MY PASSWORD FOR MY USER ACCOUNT?
Click on Your Account / Login as usual and type your email address. Then click on Forgotten Password and the system will send you an email to reset your password. You may then login as normal using your password.
CAN I RETURN ITEMS?
Should you need to return your item(s), we need to be notified within 14 days of the delivery date. You can simply email us at enquiries@cwssales.uk including your order reference number (SR*****), the item(s) you would like to return and the reason for the return. We will reply with an authorised returns number and details on how you can send your item back to us. Items should be returned in unused condition & the original packaging, due to the nature of our products, a restocking fee may apply. Unfortunately, delivery charges are not refundable. Please note that we reserve the right to refuse any items returned without an authorised returns number. Normally All refunds will be processed within 7- 10 working days of receipt of returned goods. A returns delivery address will be provided.
If you have any queries regarding returns please call us on 0800 669 6160 and state you want to return items.
Chain slings, Chain Blocks, Pump lifting chains, Lengths of chain, Hoists & Wire rope slings are custom made to order so are not covered by our returns policy. Please ensure when ordering all measurements and capacities are correct as we are unable to refund on these products.
